Terms of purchase

General terms and conditions
Privacy Policy
How to buy? 
General terms and conditions
General terms and conditions

Welcome to our website!

Thank you for trusting us with your purchase!

If you have any questions regarding these General Terms and Conditions, the use of the website, the individual products, the purchase process, or if you would like to discuss your individual needs with us, please contact our staff at the contact details provided!

vespeo.hu - effective from this date: 2024-08-09

Imprint: Service Provider (Seller, Company) data
Name: Gyula Veszpi ev.

Headquarters: 9400 Sopron, Ibolya út 15/A

Mailing address: 9400 Sopron, Ibolya út 15/A

Registration number: 55893529

Tax number: 57280019-1-28

Phone number: +36707830378

E-mail: info@vespeo.hu

Website: https://vespeo.hu

Bank account number: 107004267516335051100005

Hosting provider details
Name: UNAS Online Kft.

Registered office: 9400 Sopron, Kőszegi út 14.

Contact: unas@unas.hu

Website: unas.hu

Concepts
Goods: the following items offered on the Website and intended for sale on the Website:

movable goods, including water, gas and electricity packaged in tanks, bottles or otherwise in limited quantities or with a specific capacity, as well as
movable goods that incorporate or are connected to digital content or a digital service in such a way that in the absence of the relevant digital content or digital service the goods would not be able to perform their functions (hereinafter referred to as: goods containing digital elements)
Goods containing digital elements: movable goods that incorporate or are connected to digital content or a digital service in such a way that in the absence of the relevant digital content or digital service the goods would not be able to perform their functions

Digital content: data produced or provided in digital form

Parties: Seller and Buyer collectively

Consumer: a natural person acting for purposes outside their independent occupation and economic activity, who buys, orders, receives, uses, uses goods or is the recipient of commercial communication or offers related to goods. For the purposes of the rules on the conciliation body – with the exception of the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the online resolution of consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC – a consumer is also a civil society organisation, religious legal entity, condominium, housing cooperative governed by a separate law acting for purposes outside their independent occupation and economic activity, which buys, orders, receives, uses, uses goods or is the recipient of commercial communication or offers related to goods. For the purposes of Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on combating unjustified geo-blocking and other forms of discrimination based on the customer's nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC [hereinafter: Regulation (EU) 2018/302], a consumer shall also include a business that is a customer under Regulation (EU) No 2018/302

Consumer contract: a contract where one of the parties is a consumer

Functionality: the ability of a good containing digital elements, digital content or digital service to perform the functions appropriate to its purpose

Manufacturer: the manufacturer of the Good, imported In the case of goods, the importer who brings the goods into the territory of the European Union, as well as any person who, by indicating the name, trademark or other distinguishing sign of the goods, presents himself as the manufacturer

Interoperability: the ability of a good containing digital elements, digital content or digital service to work with hardware and software that are different from those with which goods, digital content or digital services of the same type are usually used

Compatibility: the ability of a good containing digital elements, digital content or digital service to work - without the need for modification - with hardware or software with which goods, digital content or digital services of the same type are usually used

Website: this website, which is used to conclude the contract

Contract: the sales contract concluded between the Seller and the Buyer using the Website and electronic mail

Durable storage medium: any device that allows the consumer or the business to the storage of data addressed to him personally in a manner that is accessible in the future and for a period appropriate to the purpose of the data, as well as the display of the stored data in an unchanged form

A device enabling communication between distant parties: a device that is suitable for making a contractual declaration in the absence of the parties – in order to conclude a contract. Such means include, in particular, a form with an address or without an address, a standard letter, an advertisement published in a press product with an order form, a catalogue, a telephone, a fax and a device providing Internet access

Distance contract: a consumer contract concluded within the framework of a distance selling system organised for the provision of the Goods or services under the contract, without the simultaneous physical presence of the parties, in such a way that in order to conclude the contract the contracting parties use exclusively a means enabling communication between distant parties

Enterprise: a person acting in the course of his profession, independent occupation or business activity

Buyer/You: a person concluding a contract by making an offer to purchase via the Website

Guarantee: In the case of contracts concluded between a consumer and a business (hereinafter referred to as: consumer contract), the guarantee for the performance of the contract in accordance with the Civil Code,

which the business undertakes for the proper performance of the contract in excess of its statutory obligation or in addition to its in the absence of a mandatory warranty based on the law
Purchase price: the consideration to be paid for the Goods and the provision of digital content.

Applicable legislation
The Contract is governed by the provisions of Hungarian law, and in particular the following legislation applies:

Act CLV of 1997 on consumer protection
Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society
Act V of 2013 on the Civil Code
Government Decree 151/2003. (IX.22.) on the mandatory warranty for durable consumer goods
Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses
19/2014. (IV.29.) Decree of the Ministry of the Interior on the procedural rules for handling warranty and guarantee claims regarding things sold under a contract between a consumer and a business
Act LXXVI of 1999 on copyright
Act CXII of 2011 Act on the right to informational self-determination and freedom of information
REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on addressing unjustified territorial blocking and other forms of discrimination based on the customer's nationality, place of residence or place of establishment within the internal market, and amending Regulations (EC) No 2006/2004 and (EU) No 2017/2394 and Directive 2009/22/EC
REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Regulation (EC) No 95/46 (General Data Protection Regulation)
Consumer-business transactions, Government Decree No. 373/2021. (VI. 30.) on the detailed rules for contracts for the sale and purchase of goods, the provision of digital content and the provision of digital services
Scope and acceptance of the GTC
The content of the contract concluded between us is determined by these General Terms and Conditions (hereinafter: GTC) - in addition to the provisions of the relevant binding legal regulations. Accordingly, these GTC contain the rights and obligations of you and us, the conditions for the conclusion of the contract, the deadlines for performance, the terms of delivery and payment, the liability rules, and the conditions for exercising the right of withdrawal.

The technical information required for the use of the Website, which is not contained in these GTC, is provided by other information available on the Website.

You are obliged to familiarize yourself with the provisions of these GTC before finalizing your order.

Language of the contract, form of the contract
The language of the contracts subject to these GTC is Hungarian.

Contracts subject to these GTC are not considered written contracts and are not registered by the Seller.

Complaint handling and legal enforcement options
The consumer may submit a claim for warranty, product warranty or guarantee related to the Goods or an objection to the elimination of an individual right or interest violation regarding the conduct, activity or omission of the Seller or a person acting in the interest or benefit of the Seller directly related to the distribution or sale of the goods to consumers (consumer complaint under the Consumer Protection Act) at the following contact details and methods:

In writing via the following website: https://vespeo.hu
In writing via the following email address: info@vespeo.hu
In writing by post: 9400 Sopron, Ibolya út 15/A
The consumer's claim for warranty, product warranty or guarantee is not subject to the Seller's rules on handling consumer complaints under the Consumer Protection Act, but is obliged to handle it in accordance with separate legislation.

The consumer may communicate his complaint under the Fgytv., which is an objection to the elimination of an individual right or interest violation related to the conduct, activity or omission of the enterprise or a person acting in the interest or benefit of the enterprise directly related to the distribution or sale of goods to consumers, orally or in writing - with the exception of a claim for warranty of goods, product warranty or guarantee - to the enterprise.

The enterprise is obliged to immediately examine the oral complaint and remedy it as necessary. If the consumer does not agree with the handling of the complaint or if immediate investigation of the complaint is not possible, the enterprise is obliged to immediately record the complaint and its position on it and, in the case of an oral complaint communicated in person, to hand over a copy of it to the consumer on site. In the case of an oral complaint communicated by telephone or using other electronic communications services, it shall be sent to the consumer within 30 days at the latest - in accordance with the provisions relating to the response to a written complaint - simultaneously with the substantive response. Otherwise, the following shall be the procedure for a written complaint.

The enterprise shall - unless otherwise provided for by a directly applicable legal act of the European Union - respond to the written complaint in writing within thirty days of its receipt in a manner that can be substantiated and take measures to communicate it. In the event of rejection of the complaint, the enterprise shall inform the consumer in writing of which authority or conciliation body he may initiate proceedings with his complaint - depending on its nature. The information shall also include the seat, telephone and internet contact details, and mailing address of the competent authority or the conciliation body at the consumer's place of residence or stay. The information must also include whether the business has made a general declaration of submission to the decision of the Arbitration Board.

If a potential consumer dispute between the Seller and the consumer is not resolved during negotiations, the following legal remedies are open to the consumer:

Consumer protection procedure

A complaint can be filed with the consumer protection authorities. If the consumer notices a violation of his consumer rights, he is entitled to file a complaint with the consumer protection authority competent for his place of residence. After assessing the complaint, the authority decides on the conduct of the consumer protection procedure. The first-instance consumer protection authorities are the capital and county government offices competent according to the consumer's place of residence, a list of which can be found here: http://www.kormanyhivatalok.hu/

Court proceedings

The customer is entitled to enforce his claim arising from a consumer dispute before the court in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Privacy Policy
Privacy Policy

Data Controller
Name: Gyula Veszpi ev.

Registered office: 9400 Sopron, Ibolya út 15/A

Mailing address, complaint handling: 9400 Sopron, Ibolya út 15/A

Email: info@vespeo.hu

Phone number: +36707830378

Website: https://vespeo.hu

Hosting provider
Name: UNAS Online Kft.

Mailing address: 9400 Sopron, Kőszegi út 14.

Email address: unas@unas.hu

Phone number:

Description of data processing carried out during the operation of the webshop
This document contains all relevant data processing information regarding the operation of the webshop in accordance with the General Data Protection Regulation of the European Union 2016/679 (hereinafter referred to as the Regulation, GDPR) and Act CXII. of 2011. (hereinafter referred to as: Infotv.).

Information on the use of cookies
What is a cookie?

The Data Controller uses so-called cookies when visiting the website. A cookie is an information package consisting of letters and numbers that our website sends to your browser in order to save certain settings, facilitate the use of our website and help us collect some relevant, statistical information about our visitors.

Some of the cookies do not contain personal information and are not suitable for identifying the individual user, but some of them contain an individual identifier - a secret, randomly generated number sequence - that is stored by your device, thus ensuring your identification. The operating period of each cookie is included in the relevant description of each cookie.

Legal background and legal basis of cookies:

We basically distinguish between three types of cookies: cookies that are essential for the proper functioning of the Website, cookies for statistical purposes and cookies for marketing purposes.

The legal basis for data processing is your consent in accordance with Article 6(1)(a) of the Regulation in the case of cookies for statistical and marketing purposes, and the legitimate interest necessary to ensure the functioning of the Website in accordance with Article 6(1)(f) of the Regulation in the case of cookies that are necessary for the functioning.

Main characteristics of the cookies used by the website: Cookies that are essential for the functioning:

If you do not accept the use of these cookies, certain functions may not be available to you.

Cookies that are strictly necessary for the functioning: These cookies are essential for the use of the website and enable the use of the basic functions of the website. Without them, many functions of the website will not be available to you. The lifespan of these types of cookies is limited to the duration of the session only.

Session cookie: These cookies store the visitor's location, browser language, payment currency, and their lifespan is until the browser is closed or a maximum of 2 hours.

Age-restricted content cookie: These cookies record the fact of approval of age-restricted content and that the data subject is over 18 years old, and their lifespan lasts until the browser is closed.

Recommended products cookie: Records the list of products to be recommended for the "recommend to a friend" function. Its lifespan is 60 days.

Mobile version, design cookie: Detects the device used by the visitor and switches to full view on mobile. Its lifespan is 365 days.

Cookie acceptance cookie: When arriving at the site, the user accepts the statement about storing cookies in the warning window. Its lifespan is 365 days.

Exit #2 cookie: Option #2 logs the visitor out after 90 days. Its lifetime is 90 days.

Backend ID cookie: The identifier of the backend server serving the page. Its lifetime lasts until the browser is closed.

Statistics cookies:

Google Analytics cookie: Google Analytics is Google's analytics tool that helps website and application owners get a more accurate picture of their visitors' activities. The service may use cookies to collect information and report on statistical data about website usage without individually identifying visitors to Google. The main cookie used by Google Analytics is the "__ga" cookie. In addition to reporting on website usage statistics, Google Analytics - together with some of the advertising cookies described above - may also be used to display more relevant ads in Google products (such as Google Search) and across the web.

Cookies to improve the user experience: These cookies collect information about the user's use of the website, for example, which pages they visit most often or what error messages they receive from the website. These cookies do not collect information that identifies the visitor, i.e. they work with completely general, anonymous information. We use the data obtained from them to improve the performance of the website. The lifespan of these types of cookies is limited only to the duration of the session.

Referer cookies: They record the external website from which the visitor came to the website. Their lifespan lasts until the browser is closed.

Last Viewed Product Cookie: Records the products that the visitor last viewed. Their lifespan is 60 days.

Last Viewed Category Cookie: Records the category that was last viewed. Their lifespan is 60 days.

Cart Cookie: Records the products that were added to the cart. Their lifespan is 365 days.

Smart Offer Cookie: Records the conditions for displaying smart offers (e.g. whether the visitor has been to the site before, whether they have an order). Their lifespan is 30 days.

Marketing Cookies:

Google Adwords Cookie When someone visits our site, the visitor's cookie ID is added to the remarketing list. Google uses cookies - such as NID and SID cookies - to personalize the ads that appear in Google products, such as Google Search. For example, it uses such cookies to remember your recent searches, your previous interactions with ads or search results from individual advertisers, and your visits to advertisers' websites. AdWords conversion tracking uses cookies. It saves cookies on a user's computer when a person clicks on an ad to track sales and other conversions resulting from an ad. Some common uses of cookies include: selecting ads based on what is relevant to the user, improving reporting on campaign performance, and avoiding showing ads that a user has already seen.

Remarketing cookies: May be displayed to previous visitors or users when they browse other websites in the Google Display Network or search for terms related to your products or services

For more information on deleting cookies, please visit the following links:

Internet Explorer: http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies#ie=ie-11

Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer

Mozilla: https://support.mozilla.org/hu/kb/weboldalak-altal-elhelyezett-sutik-torlese-szamito

Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Chrome: https://support.google.com/chrome/answer/95647
Edge: https://support.microsoft.com/hu-hu/help/4027947/microsoft-edge-delete-cookies
Data processed for the purpose of concluding and fulfilling a contract
Several data processing cases may be implemented for the purpose of concluding and fulfilling a contract. We inform you that data processing related to complaint handling and warranty administration will only be implemented if you exercise one of the aforementioned rights.

If you do not make a purchase through the webshop, but are only a visitor to the webshop, then the provisions of data processing for marketing purposes may apply to you if you give us your consent for marketing purposes.

Data processing for the purpose of concluding and fulfilling a contract in more detail:

Contact
For example, if you contact us by email, contact form or telephone with a question about a product. Prior contact is not mandatory, you can order from the webshop at any time without this.

Processed data
The data you provided during the contact.

Duration of data processing
The data will only be processed until the contact is completed.

Legal basis for data processing
Your voluntary consent, which you provide to the Data Controller when contacting us. [Data processing pursuant to Article 6(1)(a) of the Regulation]

Registration on the website
By storing the data provided during registration, the Data Controller can provide a more convenient service (e.g. the data subject does not have to provide their data again when making a new purchase). Registration is not a condition for concluding a contract

Processed data
During data processing, the Data Controller processes your name, address, telephone number, e-mail address, the characteristics of the purchased Goods and the time of purchase.

Duration of data processing
Until you withdraw your consent.

Legal basis for data processing
Your voluntary consent, which you provide to the Data Controller by registering [Data processing pursuant to Article 6(1)(a) of the Regulation]

Order processing
During the processing of orders, data processing activities are necessary for the performance of the contract.

Processed data
During the processing, the Data Controller processes your name, address, telephone number, e-mail address, characteristics of the purchased Goods, order number and date of purchase.

If you have placed an order in the webshop, data processing and providing data are essential for the performance of the contract.

Duration of data processing
We process the data for 5 years according to the civil law limitation period.

Legal basis for data processing
Performance of the contract. [Data processing pursuant to Article 6(1)(b) of the Regulation]

Issuance of the invoice
The data processing process takes place in order to issue an invoice in accordance with the law and to fulfill the obligation to retain accounting documents. Pursuant to Section 169 (1)-(2) of the VAT Act, business entities must retain accounting documents directly and indirectly supporting the accounting settlement.

Data processed
Name, address, e-mail address, telephone number.

Duration of data processing
According to Section 169 (2) of the VAT Act, issued invoices must be retained for 8 years from the date of issue of the invoice.

Legal basis for data processing
According to Section 159 (1) of Act CXXVII of 2007 on Value Added Tax, the issuance of an invoice is mandatory and it must be retained for 8 years pursuant to Section 169 (2) of Act C of 2000 on Accounting [Data processing pursuant to Article 6 (1) c) of the Regulation].

Data processing related to the delivery of goods
The data processing process takes place in the interest of delivering the ordered product.

Processed data
Name, address, e-mail address, telephone number.

Duration of data processing
The Data Controller processes the data until the delivery of the ordered goods.

Legal basis for data processing
Performance of a contract [Data processing pursuant to Article 6(1)(b) of the Regulation].

Recipients and data processors of data processing related to the delivery of goods

Name of the recipient: GLS General Logistics Systems Hungary Csomag-Logisztikai Kft.

Headquarters of the recipient: 2351 Alsónémedi, GLS Európa u. 2.

Phone number of the recipient: 06-29-88-67-00

Email address of the recipient: info@gls-hungary.com

Website of the recipient: https://gls-group.eu/HU/hu/home

The courier service participates in the delivery of the ordered goods based on a contract concluded with the Data Controller. The courier service processes the personal data received in accordance with the data processing information available on its website.

Name of the recipient: Magyar Posta Zártkörűen Működő Részvénytársaság

Headquarters of the recipient: 1138 Budapest, Dunavirág utca 2-6.

Recipient's phone number: +36-1/767-8200

Recipient's e-mail address: ugyfelszolgalat@posta.hu

Recipient's website: posta.hu

The courier service assists in the delivery of the ordered goods based on a contract concluded with the Data Controller. The courier service processes the personal data received in accordance with the data processing information available on its website.

Handling of warranty and guarantee claims
We must proceed with warranty and guarantee claims in accordance with the rules of Decree 19/2014. (IV. 29.) of the Ministry of National Economy, which also determines how we must handle your claim.

Processed data

When handling warranty and guarantee claims, we must proceed with the rules of Decree 19/2014. (IV. 29.) of the Ministry of National Economy, which also determines how we must handle your claim.

Processed data

When handling warranty and guarantee claims, we must proceed with the rules of Decree 19/2014. (IV. 29.) of the Ministry of National Economy, According to the regulation, we are obliged to record a report on the warranty or guarantee claim reported to us, in which we record:

your name, address and your declaration that you consent to the processing of your data recorded in the report as specified in the regulation,
the name of the movable property sold under the contract concluded between you and us,
the purchase price,
the date of performance of the contract,
the date of notification of the defect,
a description of the defect,
the right you wish to assert based on your warranty or guarantee claim, and
the method of settling the warranty or guarantee claim or the reason for rejecting the claim or the right you wish to assert based on it.
If we take over the purchased Goods from you, we must issue a receipt, which must include

your name and address,
the data necessary for the identification of the item,
the date of receipt of the item, and
the date when you can take over the repaired item.

Duration of data processing
The company is obliged to keep the minutes of the consumer's warranty or guarantee claim for three years from the date of its receipt and present them to the supervisory authority upon request.

Legal basis for data processing
The legal basis for data processing is compliance with the legal obligations pursuant to Regulation 19/2014. (IV. 29.) NGM [4. Section (1) and 6. Section (1)] [Data processing pursuant to Article 6. Section (1) c) of the Regulation].

Handling of other consumer complaints
The data processing process takes place in order to handle consumer complaints. If you have contacted us with a complaint, data processing and providing the data is essential.

Processed data
Customer name, telephone number, email address, content of the complaint.

Duration of data processing
We retain warranty complaints for 3 years in accordance with the Consumer Protection Act.

Legal basis for data processing
It is your voluntary decision whether to contact us with a complaint, however, if you contact us, we are obliged to retain the complaint for 3 years in accordance with Section 17/A. (7) of Act CLV of 1997 on Consumer Protection [Data processing pursuant to Article 6(1)(c) of the Regulation].

Data processed in connection with the verification of consent
During registration, ordering, and subscribing to the newsletter, the IT system stores IT data related to consent for the purpose of later verification.

Processed data
Date of consent and IP address of the data subject.

Duration of data processing
Due to legal requirements, consent must be verified later, therefore the data storage period is stored for the limitation period after the termination of data processing.

Legal basis for data processing
Article 7(1) of the Regulation stipulates this obligation. [Data processing pursuant to Article 6(1)(c) of the Regulation]

Data processing for marketing purposes

Data processing related to sending newsletters
The data processing process takes place in order to send newsletters.

Processed data
Name, address, e-mail address, telephone number.

Duration of data processing
Until the data subject withdraws their consent.

Legal basis for data processing
Your voluntary consent, which you provide to the Data Controller by subscribing to the newsletter [Data processing pursuant to Article 6(1)(a) of the Regulation]

Data processing related to sending and displaying personalized advertisements
The data processing process is carried out in order to send advertising content that matches the interests of the data subject.

Data processed
Name, address, e-mail address, telephone number.

Duration of data processing
Until the withdrawal of your consent.

Legal basis for data processing
Your voluntary, separate consent, which you provide to the Data Controller during data collection [Data processing pursuant to Article 6(1)(a) of the Regulation]

Remarketing
Data processing as a remarketing activity is implemented using cookies.

Data processed
Data processed by the cookies specified in the cookie policy.

Duration of data processing
The data storage period of the given cookie, more information is available here:

Google general cookie information:
https://www.google.com/policies/technologies/types/

Google Analytics information:
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=hu

Facebook information:
https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

Legal basis for data processing
Your voluntary consent, which you provide to the Data Controller by using the website [Data processing pursuant to Article 6(1)(a) of the Regulation].

Billing-related data processing
Name of the data processor: Billingo Technologies Zrt.

Registered office of the data processor: 1133 Budapest, Árbóc utca 6. I. emelet

Telephone number of the data processor: +36-1/500-9491

Email address of the data processor: hello@billingo.hu

Website of the data processor: https://www.billingo.hu

The Data Processor cooperates in the registration of accounting documents based on a contract concluded with the Data Controller. In the course of this, the Data Processor processes the name and address of the data subject to the extent necessary for the accounting registration, for a period in accordance with Section 169 (2) of the Data Protection Act, and then deletes it.

Your rights during data processing
Within the period of data processing, you have the following rights according to the provisions of the Regulation:

the right to withdraw consent
access to personal data and information related to data processing
right to rectification
restriction of data processing,
right to erasure
right to object
right to portability.
If you wish to exercise your rights, this will involve your identification, and the Data Controller will necessarily have to communicate with you. Therefore, for the purpose of identification, it will be necessary to provide personal data (but the identification may only be based on data that the Data Controller already processes about you), and your complaints regarding data processing will be available in the Data Controller's email account within the period specified in this information regarding complaints. If you were our customer and would like to identify yourself for the purpose of complaint handling or warranty handling, please also provide your order ID for identification. Using this, we can also identify you as a customer.

Complaints regarding data processing will be responded to by the Data Controller within 30 days at the latest.

How to buy? 
Shopping information

Using the website
Purchase is not subject to registration.
The website provides product presentation and online ordering options for Users. The User can browse the website using the menu options.
The Goods are sorted into a category system. All the discounted Goods available in the store can be found in the Sale Goods category. The start and end dates of the sale, or the start date and the availability of stock, are indicated separately for each Product.

By clicking on the name of the category, a list of the Goods in it is displayed. If all the Goods in the given category do not fit on one page, you can page through them using the numbers above and below the Goods. The detailed Goods page can be accessed from the Goods list by clicking on the name of the Goods, where you can find out about the detailed characteristics and price of the Goods you want to order.

On the website, it is possible to search for Goods by keyword. Goods matching the search criteria are displayed in a list format, similar to the categories.

The selected Product can be placed in the cart using the cart button, and the required quantity can be set next to the button. The User can check the contents of the cart using the Cart menu item. Here, he can modify the quantity of the Product he wants to order from the cart, or delete the given item. The Empty Cart button also allows him to completely empty the cart.

The User can continue the shopping process by clicking the Order button. As a second step, he can log in, register, and purchase without registration. In the case of registration and purchase without registration, the User must provide the following data: e-mail address, name, telephone number, billing address, and if different, the delivery address. In addition to the above data, a password must be provided for registration. The User can be informed about successful registration by e-mail and on the website. The User may request the cancellation of his registration by e-mail from the Service Provider, in which case he must register again for a new purchase.

The User is responsible for keeping the access data confidential. The User is responsible for updating his data and is obliged to notify the Service Provider if he has become aware that his data has been misused by a third party. In case of a forgotten password, a new password can be requested on the website to the registered e-mail address. If the User has previously registered on the website, the ordering process can be continued by entering his e-mail address and password.

As the next step of the order, the User must select the payment and delivery method that is appropriate for him. The User can use a summary page to check all previously entered data, as well as the Goods he wants to order, and their quantity. In case of data entry errors, he can use the pencil icon to correct the entered data.

If you find everything correct, you can finalize your order using the Send Order button. You will receive confirmation of this on the website or by e-mail.
If, after recording the order (e.g. in the confirmation e-mail), you notice incorrect data, you must notify the
Service Provider immediately, but no later than 24 hours. Regardless of the order intention, the User can log in using the Customer Login window or the Login menu item.
After logging in, a Change Data menu item will appear, where you can modify the data provided during registration, as well as track the data and
status of your placed order.

Finalizing the order (placing an offer)
If you are convinced that the contents of the basket correspond to the Goods you wish to order and that your data are correct, you can close your order by clicking on the
"ORDER" button. The information provided on the website does not constitute an offer to conclude a contract by the Seller. In the case of orders subject to the scope of these GTC, you are considered the bidder.

By pressing the "ORDER" button, you expressly acknowledge that your offer shall be deemed to have been made and that your statement - if confirmed by the Seller in accordance with these GTC - entails a payment obligation. The Seller is obliged to confirm the receipt of your order to the Buyer electronically without delay. If this confirmation does not reach the Buyer within the expected deadline, depending on the nature of the service, but no later than 48 hours from the date of sending the Buyer's order, the Buyer is exempted from the binding nature of the offer or contractual obligation.

Order processing, conclusion of the contract
Orders are processed in two stages. You can place your order at any time. You will first receive an automatic confirmation of your order, which only records the fact that your order has been received via the website, but this confirmation does not constitute acceptance of your offer. If you notice that the automatic confirmation e-mail contains incorrect information about you (e.g. name, delivery address, telephone number, etc.),
you are obliged to notify us of this fact immediately by e-mail, while providing the correct information. If you do not receive the automatic confirmation e-mail within 24 hours of placing your order, please contact us, as it is possible that your order has not been received in our system for technical reasons.

After sending your offer, the Seller will confirm your offer by a second e-mail. The contract is concluded when the confirmation email sent by the Seller becomes available to you in your email system (second confirmation, acceptance of the offer).
Procedure in the event of non-received packages
If the Buyer does not take delivery of the ordered and delivered Goods and does not notify the Seller of his intention to withdraw from the contract within 14 days without giving a reason as provided for in the legislation, he will be in breach of his contract with the Seller, under which he is obliged to take delivery of the Goods and thereby accept the Seller's performance. In this case, the Seller will attempt to re-deliver the Goods, if he can agree with the Buyer, but may subject the re-delivery to payment of a delivery fee. If the repeated delivery is unsuccessful or cannot be agreed with the Buyer because the Buyer refuses to cooperate, the Seller is entitled to terminate the contract with the Buyer with immediate effect due to the breach of contract and to claim the cost of the unsuccessful delivery and return as a penalty against the Buyer. The Parties accept the use of the email used by the Buyer when ordering as a form of communication for termination of the contract and record that the date of notification of termination is the date when the termination letter becomes available in the Buyer's email account.
Payment methods
Cash on delivery

Payment upon receipt in cash, or by bank card.
The handling fee for cash on delivery is 490 HUF!

Bank transfer

Transfer from a current account.
Please provide the order identifier in the transfer notification!

We can only fulfill your order if the transfer is successful to the account number in the confirmation email!

Bank card payment / CIB Bank /

In the case of this payment method, we redirect the customer to the CIB Bank eCommerce system. There, they can use their bank card to pay the bill. In all cases, you must provide the bank card details on the bank's website, so they will not reach the merchant under any circumstances.
Accepted bank cards: Visa (some Electron cards too), MasterCard, Internet Cards.
cib

Collection methods, collection fees
GLS courier service
The Goods are delivered by GLS courier service.
More information can be found here: https://gls-group.eu/HU/hu/cimzettenknek-nyujtott-szolgaltatasok
Delivery fee:
For orders up to HUF 10,000, the delivery fee is HUF 1990.
For orders over HUF 10,000, the delivery fee is HUF 0.
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GLS parcel point
For online purchases, door-to-door delivery by courier service is the most popular, but the proportion of personal collection is increasing year by year. Customers can conveniently and
according to their own schedule receive the goods through GLS Parcel Points, where cash payment is guaranteed.

GLS Parcel Points are located in easily accessible locations, such as shopping malls, gas stations, bookstores or other busy stores. Most of them are open long hours, even on weekends, waiting for customers who want to pick up or drop off their packages. GLS sends an email or SMS notification to the recipient about the delivery of the goods. The buyer can pick up the package at any time within 5 working days, taking into account the opening hours of the GLS Parcel Point.
Delivery fee:
For orders up to HUF 10,000, the delivery fee is HUF 1990.
For orders over HUF 10,000, the delivery fee is HUF 0.
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MPL courier service
A convenient and easy way to pick up your package. You can pay by credit card or cash.
You can request delivery to your home address or even your workplace. Nationwide coverage.
Two delivery attempts for MPL Business packages, which are included in the basic fee.

More info: https://www.posta.hu/kuldemeny_erkezese/haznal_torteno_csomagkezbesites
Delivery fee:
For orders up to HUF 10,000, the delivery fee is HUF 1990.
For orders over HUF 10,000, the delivery fee is HUF 0.
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MPL Parcel Machine
The Parcel Machines essentially consist of a control panel with a screen and compartments of different sizes that hide the packages. At the Parcel Machines, the collection is fast - by entering the code received and our phone number, we can access our order. In addition, they are available 24 hours a day.

More info: https://www.posta.hu/csomagautomata
Delivery fee:
For orders up to HUF 10,000, the delivery fee is HUF 1990.
For orders over HUF 10,000, the delivery fee is HUF 0.
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MPL Posta Pont
Why is it worth ordering at MOL-Coop PostaPont?
Because most MOL PostaPonts are open 24 hours a day, and the majority of Coop PostaPonts are open 12 hours a day, so you can pick up your package before and after work. Here you can see
which one is right for you.
We will notify you of the arrival of your shipment via SMS or e-mail, as you wish.
The collection points are easy to reach.
Parking at the wells is easy and free.
You can also pay with a bank card at MOL PostaPonts and most Coop PostaPonts.
The maximum weight of the shipment is 20 kg.
Shipping fee:
Up to an order value of 10,000 HUF, the shipping fee is 1990 HUF.
Above an order value of 10,000 HUF, the shipping fee is 0 HUF.

Delivery time
The general delivery time for the order is a maximum of 30 days from the order confirmation. In the event of a delay by the Seller, the Buyer is entitled to set an additional deadline. If the Seller does not deliver within the additional deadline, the Buyer is entitled to withdraw from the contract. For each delivery method, we will always indicate a delivery time that may differ from the general delivery time.

Reservation of rights, ownership clause
If you have previously ordered Goods but have not received them during delivery (excluding the case where you exercised your right of withdrawal), or the Goods have been returned to the Seller with an undeliverable indication, the Seller shall make the fulfillment of the order conditional on the advance payment of the purchase price and delivery costs.

The Seller may withhold the delivery of the Goods until it is satisfied that the payment of the price of the Goods has been successfully made using the electronic payment solution (including the case where, in the case of Goods paid for by bank transfer, the Buyer transfers the purchase price in the currency of his/her Member State and the Seller does not receive the full amount of the purchase price and delivery fee due to the conversion, bank commissions and costs). If the price of the Goods has not been paid in full, the Seller may call the Buyer to supplement the purchase price.

Sales abroad
The Seller does not differentiate between Customers within the territory of Hungary and those outside the territory of the European Union when using the Website. Unless otherwise provided in these GTC, the Seller ensures the delivery/receipt of the ordered Goods within the territory of Hungary.

The provisions of these GTC also apply to purchases outside Hungary, with the exception that, based on the provisions of the relevant regulation, a buyer within the meaning of this point is a consumer who is a citizen of a Member State or has a place of residence in a Member State, or an enterprise that has a place of establishment in a Member State and purchases goods or uses services within the European Union exclusively for end use, or acts with such intention.
A consumer is a natural person who acts for a purpose that is outside the scope of his commercial, industrial, craft or professional activity.

The language of communication and purchase is primarily Hungarian, the Seller is not obliged to communicate with the Buyer in the language of the Buyer's Member State.

The Seller is not obliged to comply with any non-contractual requirements set out in the national law of the Member State of the Buyer in relation to the relevant Goods, such as labelling or sector-specific requirements, or to inform the Buyer of such requirements.

Unless otherwise specified by the Seller, Hungarian VAT shall apply to all Goods.

The Buyer may exercise its legal remedies in accordance with these GTC.

In the case of using an electronic payment solution, the payment is made in the currency specified by the Seller.

The Seller may withhold the delivery of the Goods until it is satisfied that the payment of the price of the Goods and the delivery fee has been successfully and completely made using the electronic payment solution (including the case when, in the case of Goods paid for by bank transfer, the Buyer transfers the purchase price (delivery fee) in the currency of his/her Member State and the Seller does not receive the full amount of the purchase price due to the conversion, bank commissions and costs). If the price of the Goods has not been paid in full, the Seller may call the Buyer to supplement the purchase price.

In order to deliver the Goods, the Seller provides the delivery options available to Hungarian Buyers to non-Hungarian Buyers as well.

If the Buyer may request the delivery of the Goods to the territory of Hungary or to the territory of any other European Union member state according to the GTC, the non-Hungarian Buyer may also request this by any of the delivery methods specified in the GTC.

If the Buyer may choose to collect the Goods from the Seller in person according to the GTC, the non-Hungarian Buyer may also use this option.

Otherwise, the Buyer may request to arrange the delivery of the Goods abroad at his own expense. Hungarian Buyers do not have this right.

The Seller shall fulfill the order after payment of the delivery fee; if the Buyer does not pay the delivery fee to the Seller or does not arrange his own delivery by the agreed upon date, the Seller shall terminate the contract and refund the prepaid purchase price to the Buyer.

Information on the right of withdrawal for the consumer buyer
According to Section 8:1. Paragraph 1. Point 3 of the Civil Code, a consumer is only a natural person acting outside the scope of his profession, independent occupation or business activity,
so legal entities may not exercise the right of withdrawal without justification!

The consumer is entitled to the right of withdrawal without justification according to Section 20 of Government Decree 45/2014. (II. 26.). The consumer may exercise his right of withdrawal

a) In the case of a contract for the sale of Goods

aa) of the Goods,

ab) in the case of the sale of several Goods, if the provision of each of the Goods takes place at different times, of the last provided Goods,

within a period of 14 calendar
days from the date of receipt by the consumer or a third party designated by him, other than the carrier.

The provisions of this clause do not affect the consumer's right to exercise the right of withdrawal specified in this clause during the period between the date of conclusion of the contract and the date of receipt of the Goods.

If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the contract is concluded, which terminates the binding nature of the offer covering the conclusion of the contract.

If the Seller has not informed the consumer about the deadline and other conditions for exercising the right of withdrawal (in particular those set out in Section 22 of the Government Decree) and the model declaration in accordance with Annex 2, the withdrawal period specified above shall be extended by 12 months. If the Seller has provided the consumer with information on exercising the right of withdrawal within 12 months following the expiry of the withdrawal period, the period open for withdrawal or termination shall expire on the 14th day following the communication of this information.

Declaration of withdrawal, exercise of the consumer's right of withdrawal or termination
The consumer may exercise his right provided for in Section 20 of Government Decree 45/2014. (II. 26.) by means of a clear declaration to this effect or by using the declaration template that can be downloaded from the website.

Validity of the consumer's declaration of withdrawal
The right of withdrawal shall be deemed to have been exercised within the deadline if the consumer sends his declaration within the deadline.

In the case of withdrawal or termination in writing, it is sufficient to send the declaration of withdrawal or termination within the deadline.

The consumer is responsible for proving that he exercised his right of withdrawal in accordance with this provision.

The Seller shall confirm the consumer's declaration of withdrawal on an electronic data medium upon its receipt.

The Seller's obligations in the event of the consumer's withdrawal
The Seller's obligation to refund
If the consumer sends the declaration of withdrawal in accordance with Government Decree 45/2014. (II. 26.) In accordance with Section 22 of Government Decree 45/2014 (II. 26.) withdraws from the contract, the Seller shall refund the full amount paid by the consumer as consideration, including the costs incurred in connection with the performance, including the delivery fee, no later than fourteen days from the date of notification of the withdrawal. Please note that this provision does not apply to additional costs caused by choosing a method of transport other than the least expensive standard method of transport. Method of the Seller's refund obligation In the event of withdrawal or termination in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller shall refund the amount due to the consumer in the same way as the payment method used by the consumer. With the express consent of the consumer, the Seller may also use another payment method for the refund, but the consumer may not be charged any additional fees as a result. The Seller shall not be liable for any delay resulting from an incorrect and/or inaccurate bank account number or postal address provided by the Consumer.

Additional costs
If the Consumer expressly chooses a method of transport other than the least expensive standard method of transport, the Seller shall not be obliged to reimburse the resulting additional costs. In such a case, our obligation to reimburse shall be up to the amount of the indicated general transport charges.

Right of retention
The Seller may withhold the amount due to the Consumer until the Consumer has returned the Goods or has proven beyond doubt that he has returned them; the earlier of the two dates shall be taken into account. We are unable to accept shipments sent by cash on delivery or courier.

In the event of withdrawal or termination of the Consumer's obligations
Return of the Goods
If the Consumer has returned the Goods in accordance with Government Decree 45/2014. (II. 26.) withdraws from the contract in accordance with Section 22 of the Regulation, he is obliged to return the Goods immediately, but no later than within fourteen days from the notification of withdrawal, or to hand them over to the Seller or to a person authorized by the Seller to receive the Goods. The return is deemed to have been completed within the deadline if the consumer sends the Goods before the expiry of the deadline.

Direct costs of returning the Goods
The consumer shall bear the direct costs of returning the Goods. The Goods shall be returned to the Seller's address. If the Seller also sells the Goods in business premises,
and the consumer exercises his right of withdrawal in person at the business premises of the business, he shall be entitled to return the Goods to the business at the same time. If the consumer terminates a contract for the provision of services concluded outside the business premises or between distant parties after the commencement of performance, he shall be obliged to pay the business a fee proportional to the services provided up to the date of notification of the termination to the business. The amount to be paid by the consumer proportionately shall be determined on the basis of the total amount of the consideration stipulated in the contract plus tax. If the consumer proves that the total amount thus determined is excessive, the proportionate amount shall be calculated on the basis of the market value of the services provided up to the date of termination of the contract. Please note that we are unable to accept Goods returned by cash on delivery or postage paid.

Consumer's liability for depreciation
The consumer is liable for depreciation resulting from use exceeding the use necessary to establish the nature, characteristics and functioning of the Goods.

If, according to the applicable legislation, the right of withdrawal cannot be exercised or can only be exercised with conditions, the Buyer is not entitled to trial use either.

The right of withdrawal cannot be exercised in the following cases
The Seller expressly draws your attention to the fact that you cannot exercise your right of withdrawal in accordance with Section 29 of Government Decree 45/2014 (II.26.). (1) in the cases set out in paragraph:

after the service has been fully performed, but if the contract creates a payment obligation for the consumer, this exception may only be invoked if the performance has begun with the express prior consent of the consumer and the consumer's acknowledgement that he will lose his right of withdrawal as soon as the undertaking has fully performed the contract;
in the case of a good or service whose price or fee cannot be influenced by the financial market and is subject to possible fluctuations even during the period specified for exercising the right of withdrawal;
in the case of a non-prefabricated good that has been produced on the instructions of the consumer or at his express request, or in the case of a good that has been clearly tailored to the consumer;
in the case of a good that is perishable or retains its quality for a short time;
in the case of a good in sealed packaging that cannot be returned after being opened after delivery for health or hygiene reasons;
in respect of Goods which, by their nature, are inseparably mixed with other Goods after delivery;
in respect of alcoholic beverages whose actual value depends on market fluctuations in a way that cannot be influenced by the undertaking and the price of which was agreed upon by the parties when the purchase and sale contract was concluded, but the performance of the contract takes place only after the thirtieth day from the conclusion;
in the case of a business contract in which the undertaking visits the consumer at the express request of the consumer in order to carry out urgent repair or maintenance work;
in respect of the sale and purchase of sealed audio and video recordings and copies of computer software, if the consumer has opened the packaging after delivery;
in respect of newspapers, magazines and periodicals, with the exception of subscription contracts;
in the case of contracts concluded at public auction;
in the case of a contract for the provision of accommodation, except for residential services, a contract for transport, car rental, catering or a service related to leisure activities, if a specified performance deadline or time limit has been stipulated in the contract; in the case of digital content provided on a non-tangible medium, if the Seller has started the performance with the express prior consent of the consumer, and the consumer has simultaneously declared his acknowledgement of the fact that he will lose his right of withdrawal after the start of the performance, and the business has sent a confirmation to the consumer.

Warranty
In what cases can you exercise your warranty rights?
Pursuant to Government Decree 151/2003. (IX. 22.) on the mandatory warranty for certain durable consumer goods, the Seller is obliged to provide a warranty in the event of the sale of new durable consumer goods (e.g. technical goods, tools, machines) listed in Annex 1 of the Decree, as well as their accessories and components within the scope specified therein (hereinafter - in this section - referred to together as consumer goods).

The rights arising from the warranty can be enforced with a warranty certificate, which cannot be conditioned by the consumer returning the opened packaging of the consumer goods. In the event that the warranty card is not made available to the consumer, the conclusion of the contract shall be deemed proven if the consumer presents the document proving payment of the consideration - an invoice or receipt issued under the Value Added Tax Act. In this case, the rights arising from the warranty may be enforced with the document proving payment of the consideration.

In addition, the Seller may voluntarily assume a warranty, in which case he must provide the buyer, who is a Consumer, with a warranty statement.

The warranty statement must be made available to the Consumer on a durable medium, at the latest at the time of delivery of the goods.

The warranty statement must include:

a clear statement that in the event of a defective product, the Consumer is entitled to exercise the statutory warranty rights
free of charge, and that these rights are not affected by the warranty
the name and address of the party liable for the warranty
the procedure to be followed by the Consumer in order to enforce the warranty
the designation of the product to which the warranty applies and
the conditions of the warranty
the purchase price of the product.
What rights and within what time limit do you have in the event of a mandatory warranty?
Warranty rights
The Buyer may claim repair or replacement based on his warranty rights, may request a price reduction in cases provided for by law, or may ultimately withdraw from the
contract if the obligor has not undertaken to repair or replace, is unable to fulfill this obligation within the appropriate deadline, while protecting the interests of the entitled party,
or if the entitled party's interest in repair or replacement has ceased.

The Buyer may, at his/her choice, file a warranty claim directly at the Seller’s registered office, at any of its locations, branches, or at the repair service indicated by the Seller on the warranty card.

Validation period
The warranty claim may be filed during the warranty period, the warranty period according to Government Decree 151/2003. (IX. 22.):

Two years for a sales price of HUF 10,000 but not exceeding HUF 250,000,
three years for a sales price of HUF 250,000 or more.
Failure to meet these deadlines results in forfeiture of rights, however, in the event of repair of the consumer product, the warranty period is extended from the date of handover for repair
by the time during which the Buyer was unable to use the consumer product as intended due to the defect.

The warranty period begins upon delivery of the consumer product to the Buyer, or if the installation is carried out by the Seller or its agent, on the date of installation.

If the Buyer puts the consumer product into operation more than six months after delivery, the warranty period begins on the date of delivery of the consumer product.

Rules for handling warranty claims
When handling a repair, the Seller must strive to complete the repair within 15 days. The deadline for repair begins upon receipt of the consumer product.

If the duration of the repair or replacement exceeds fifteen days, the Seller must inform the Buyer of the expected duration of the repair or replacement.

If, during the first repair of the consumer product during the warranty period, the Seller determines that the consumer product cannot be repaired, the Seller shall, unless otherwise specified by the Buyer, replace the consumer product within eight days. If the consumer product cannot be replaced, the Company shall, within eight days, refund the purchase price indicated on the warranty card or, failing that, on the document proving payment of the consumer product presented by the Consumer - an invoice or receipt issued under the Value Added Tax Act - to the Consumer. By accepting the GTC, the Buyer agrees that the information may be provided to him electronically or in another manner suitable for confirming receipt by the Buyer.

If the Seller is unable to repair the consumer goods within 30 days:

if the Buyer has agreed to this, the repair may be performed for him at a later date, or
if the Buyer does not agree to the later completion of the repair or has not made a statement in this regard, the consumer goods must be replaced for him within eight days following the unsuccessful expiry of the thirty-day deadline, or
if the Buyer does not agree to the later completion of the repair or has not made a statement in this regard, but the consumer goods cannot be replaced either, the
Seller is obliged to refund the purchase price indicated on the warranty card, or, failing that, on the document proving the payment of the consumer goods presented by the consumer - an invoice or receipt issued pursuant to the Value Added Tax Act - to the consumer within eight days following the unsuccessful expiry of the thirty-day repair deadline.

If the consumer product is defective for the 4th time - unless otherwise specified by the consumer - the Seller is obliged to replace the consumer product within eight days. If it is not possible to replace the consumer product, the enterprise is obliged to refund the purchase price indicated on the warranty card, or, failing that, on the document proving payment of the consumer product presented by the consumer - the invoice or receipt issued pursuant to the Act on Value Added Tax - to the consumer within eight days.

Consumer products subject to a mandatory warranty that are fixedly connected, or that weigh more than 10 kg, or that cannot be carried as hand luggage on public transport - with the exception of vehicles - must be repaired at the place of operation. If the repair cannot be carried out at the place of operation, the removal and installation, as well as the delivery and return shall be provided by the enterprise or - in the case of a claim for repair directly validated at the repair service - by the repair service.

Exceptions to the warranty
The provisions written under the section “Rules for handling warranty claims” do not apply to electric bicycles, electric scooters, quads, motorcycles, mopeds, passenger cars, motorhomes, caravans, caravans with trailers, trailers, and motorized watercraft.

However, in the case of these Goods, the Seller is obliged to strive to fulfill the repair request within 15 days.

If the duration of the repair or replacement exceeds fifteen days, the Seller is obliged to inform the Buyer of the expected duration of the repair or replacement.

What is the relationship of the warranty with other warranty rights?
The warranty is valid in addition to warranty rights (product and accessory warranty), the fundamental difference between general warranty rights and the warranty is that in the case of a warranty, the burden of proof is more favorable to the consumer.

The Seller's voluntary warranty undertaking may not contain conditions for the consumer during the mandatory warranty period that are more disadvantageous than the rights guaranteed by the mandatory warranty rules. However, the conditions of the voluntary warranty may be freely determined thereafter, but the warranty in this case may not affect the consumer's rights arising from the law, including those based on the warranty of goods.

Exchange request within three working days
The institution of exchange request within three working days also applies in the case of sales through an online store. Exchange request within three working days can be enforced in the case of new durable consumer goods, according to which, if someone enforces the institution of exchange request within 3 working days, the Seller must interpret this as meaning that the Goods were already defective at the time of sale and must replace the Goods without further action.

When is the Seller released from its warranty obligation?

The Seller is only released from its warranty obligation if it proves that the cause of the defect arose after the performance.

Please note that you can assert a warranty claim for the same defect, as well as a product warranty claim, at the same time, in parallel. However, if you have once successfully asserted a claim arising from defective performance due to a given defect (for example, the company replaced the product), you may no longer claim this on another legal basis in relation to the same defect.